Table of Contents

Recording service

Recording services are attached to CLB components. Only a single recording service can be defined per CLB.

Start by creating a component chosing Recording service category

create_recorder.png

Then enter server URI where the recorder can be contacted.

External Recorder

Chose SIPREC compatibility for on prem/regular DC voice recorder.

recorder-setup.png

Warning

the URI supports multiple format, tcp://... is unencrypted signaling and media while using tls://... would use SIPREC over TLS and SRTP for media

Alphacom Dubber Recorder

Chose Alphacom compatibility for Cloud based Dubber recorder

dubber_recorder.png

Warning

the URI supports multiple format, ws://... is unencrypted Web Socket transport while using wss://... would record over Web Socket secure connections.

The details to deploy and configure the Alphacom Dubber Recorder can be found in Dubber Recorder

Enable Recording

Now that the recorder is defined. You need to link it to a CLB.

Open the CLB Component and under Recording Services link the Recorder

recorder-linkclb.png

After a restart of the CLB Container, the CLB will use that recorder to record the calls hosted on the slots linked to that CLB and that have Recording enabled: